PRIVACY

At Unboxd, your privacy is a priority for us, that is why we collect and retain the least information necessary to provide our services and debug any occasional problems that might arise.
As long as our applications and websites can provide their functionality without doing so, we prefer to avoid collecting data from you.
In the case where we do collect data, we try to be clear about why we are collecting it, tell you how long we keep it, and delete it when we no longer need it. If you have additional questions or require more information about our privacy policy, please contact us at hello@unboxd.co

Log Files

Our products follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and it's part of hosting services' analytics.
The information collected by log files includes:

Personal data

When you contact us by using our contact forms, you may be asked for certain personally identifiable information that can be used to contact or identify you ("personal data").
Unboxd protects your data in line with applicable laws and our data privacy policies. When you use Unboxd, we may collect your contact information, guest and event details, and also payment information. We also take appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing, and against accidental loss, destruction, damage, alteration, disclosure or access.

Support inquiries

When handling support requests from you, we may collect:

• Your email address.
• Any information you provide for context (crash logs, diagnostic info, etc.).

This information is collected solely to help resolve your support inquiry. If you do contact us from our site regarding an issue you are facing when using the app, we recommend you include this information in your inquiry. We may retain support emails indefinitely to:

• Have context from previous requests, which may help us answer your future questions more quickly.
• Identify trends in support inquiries, which may help us detect and solve problems and improve the app.

If you would like to remove any information you have sent us regarding a support request, contact us at hello@unboxd.co

Feedback and suggestions

When you contact us to give feedback or make a suggestion, we collect:

• Your email address.
• The content of your comment or suggestion (including links, or any other additional material that you provide us as context).

If you do complete the request from inside the app, we also collect the following data about your device:

• Device model (e.g. iPhone XR).
• Software version

We may retain feedback emails indefinitely to:

• Have context from previous feedback/suggestions you may have sent to us, so we can understand your needs better.
• Identify potential improvements to the app.

If you would like to remove any information you have sent us regarding a feedback/suggestion request, contact us at hello@unboxd.co

Security of data

We take precautions to protect your information. Whenever we collect sensitive information, that information is encrypted and securely transmitted to us. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of this site.
The security of your data is important to us, but no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use means to protect your personal data, we cannot guarantee its absolute security.

Disclosure of data

Unless required to do so by law or liability reasons, we will not otherwise share or distribute any of the information you provide to us without your consent, or use your data for any purpose other than the reason we collected it originally.
However, we may share your data under the following circumstances: With service providers: For payment processing and with event organisers: If you are a guest, your details may be shared with the event organiser. We require that these parties agree to process such information in compliance with our privacy policy.

Privacy Rights

You have the right to request access or a copy to the personal data we hold about you. You may request that we rectify or delete the personal data or restrict the processing of your personal data if you think they are inaccurate. Furthermore, you have the right to object to the processing of your data and even ask us for your data in a portable format. We will assess and act on your request, subject to the exceptions, set out in applicable law.

Transfer of data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Crash logs

If the app crashes while you're using it, anonymized data about the crash may be collected to help us identify the cause of the crash, so we can hopefully fix it in a future update. These "crash logs" contain information such as the state of the app, operating system, and device at the time of the crash. None of this data can identify you in any way.

Updates

The application may update automatically once a new version or feature becomes available to you.

Third-party vendors

We use limited third-party vendor services for certain activities at Unboxd.

• Paystack: Payment processing.
• Github: Handling issues. Customer information may pass through this service as customer support processes occur.
• Slack: Communication tool we use internally. Customer information may pass through this service as customer support processes occur.

Children's Privacy

Unboxd does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately at hello@unboxd.co and we will do our best efforts to promptly remove such information from our records.

Third-party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to privacy policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy or Unboxd, please contact us at hello@unboxd.co

By using our website, you hereby consent to our privacy policy. Thank you for reading our privacy policy.